Troubleshooting & FAQs

This can happen when the NIN requires validation due to a photographic error during enrollment or when no usable photograph is available in the NIMC record. If the photograph is blank, you should advise the customer to visit a NIMC center for assistance.

A “No record found” response occurs when the database has no record matching the search parameters you entered. This is usually caused by entering an incorrect NIN or phone number, making typos in the demographic details, or because the customer's NIN enrollment is incomplete or not yet synchronized on the central NIMC database. If the NIN has been confirmed correct and it still returns No Record Found, the record may be delayed or stuck during synchronization with the main NIMC database. Use NIN Validation to resolve the sync issue and make the NIN available for verification, usually within 24 hours. If a search returns no record, your wallet is not charged.

Always preview the returned demographic details first. If the name, photograph, or date of birth does not match your customer, do not download the slip. Double-check your search parameters or ask if they guessed the phone number used at enrollment.

If the customer has their Tracking ID, initiate IPE Clearance on Idyntic. Once clearance is successful, retrieve their NIN, then use NIN Retrieval to generate or print their NIN slip.

IPE Clearance is the process of resolving an In-Processing Error (IPE) on a NIN registration or modification profile. An IPE is a flag placed by the NIMC backend system when it detects an anomaly, which can place the NIN on hold and prevent verification or linking to a bank (BVN) or mobile SIM. A lookup for a flagged profile may return No Record Found, Manual Adjudication, or an In-Processing error. Common causes include duplicate enrolments, conflicting information during enrolment or modification, and backend synchronisation issues. To begin clearance, submit the customer's 15-digit Tracking ID from their enrolment slip. Once the conflict is resolved and the flag is cleared, the profile becomes active and the NIN can be retrieved and used for verification.

NIN Personalization is the process of using a customer's 15-digit Tracking ID to retrieve their NIN number and NIN slip after successful enrolment. The Tracking ID is issued when the customer completes NIN registration. Allow approximately 12 to 24 hours for the registration to be processed, then use the Tracking ID for personalization to retrieve the NIN and generate the customer's slip.

After successful NIN registration, it typically takes one to three months for the record to synchronise with the main NIMC database and become available for verification. NIN Validation is the express process for making a newly registered NIN available within 24 hours, without waiting for the normal synchronisation period. It also helps when a correctly entered NIN is not newly registered but still returns No Record Found after one to three months, which can happen when the record is delayed or stuck during synchronisation. NIN Validation pushes the record through to the central database so it can be used by banks, telecoms, and other verification services.

Each service card on your dashboard displays a live health badge showing real-time gateway status: Operational (green) means the service and upstream provider (NIMC or NIBSS/BVN gateway) are fully healthy, responsive, and processing requests normally with fast turnaround times. Degraded (amber) means the upstream gateway is experiencing intermittent latency, high queue volume, or occasional network timeouts; searches can still be submitted, but may take longer than usual to complete. Down (red) means the service is temporarily offline or undergoing scheduled maintenance by the upstream identity provider; searches on this service will fail until the gateway is restored.

If a service is Degraded, you can still proceed with your lookup, but please allow extra time for the response before refreshing your page. If a service is Down, we recommend waiting for the status badge to return to Operational, or using an alternative verification route on your dashboard (for example, using NIN by Phone or NIN Retrieval if NIN by Demographic is temporarily down). You can also click the chat bubble on your dashboard anytime to check with technical support for status updates.

No. You are never billed for failed lookups or connection timeouts. Idyntic only deducts fees from your wallet balance when a valid candidate record is successfully retrieved and displayed on your screen. If a lookup cannot reach the upstream system or fails to return a record, zero naira is deducted from your balance.

You are not charged. The search fee is only deducted from your balance when a record actually comes back from the database. A search with wrong details costs you nothing but the time it took.

The same slip type off the same search is free to download again as long as the result remains on your screen. If you close the page, refresh the tab, or request a different format (e.g., switching from Standard to Premium), it is treated and charged as a new search.

Funding your balance incurs your bank's transfer charge plus a flat ₦50 gateway fee. Because the ₦50 fee is flat, sending larger transfers (e.g., ₦5,000 instead of ₦500) ensures more of your money goes directly toward searches.

Idyntic is operated by Apexly Technologies Limited and accesses the NIMC database through authorized third-party identity verification providers. You are responsible for ensuring you have the customer's permission before running any searches.

No. The record you see after a search is held in your browser's temporary memory for as long as that page is open and is never written to our database. Close the tab and it is gone. We only keep the bookkeeping logs (who searched and what it cost) for billing purposes.