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Playbook

Getting Started

Set up a dependable workflow before serving your first customer.

Welcome to Idyntic

Idyntic helps cybercafés, business centers, printing services and digital service providers retrieve and download NIN documents for customers through a simple self-service platform.

Whether a customer has lost their NIN slip, needs a replacement document, or requires a Premium NIN for plastic card printing, Idyntic gives you the tools to complete the request from one dashboard.

Before You Start

  1. 1Fund your wallet.
  2. 2Understand the search method you are about to use.
  3. 3Confirm the customer's information before submitting any request.
  4. 4Explain any applicable charges before proceeding.
  5. 5Verify the returned information before downloading or printing.

Need a guided walkthrough? Watch the NIN by Demographic tutorial.

Choosing the Right NIN Document

Customers often ask for a NIN printout without knowing which document they actually need. As the service provider, it is your responsibility to recommend the most suitable document based on their needs.

Regular NIN Slip (Legacy)

Recommend this when

  • The customer specifically requests the old NIN slip.
  • The customer is familiar with the legacy format and prefers it.
Note: Many customers still recognize and trust the Regular NIN Slip because it was the original document issued during the early years of NIN enrollment.
Regular NIN Slip (Legacy)

Standard NIN Slip

Recommend this when

  • The customer needs a replacement for a lost NIN slip.
  • The customer needs a NIN document for everyday use.
  • The customer does not have any special requirements.
Note: This is the standard document currently issued at NIN enrollment centres.
Standard NIN Slip

Premium NIN

Recommend this when

  • The customer wants to print a plastic NIN card.
  • The customer needs a document for local or international verification.
  • The customer wants the most complete and widely accepted NIN document.
Note: The Premium NIN is the most versatile option and is suitable for almost every use case.
Premium NIN

Quick Recommendation Guide

Customer saysRecommend
“I lost my NIN slip.”Standard NIN
“I want to print a plastic card.”Premium NIN
“I need it for verification.”Premium NIN
“I want the old NIN slip.”Regular NIN
“I'm not sure which one I need.”Premium NIN
Best practice: If a customer is unsure which document to choose, explain the available options and recommend the one that best meets their needs. When there is no specific preference, Premium NIN is generally the most suitable choice because it supports the widest range of use cases, but in most cases customers simply want a replacement for their lost NIN slip. In this case, the Standard NIN Slip is usually the most appropriate choice.

Start serving NIN customers

Open an Idyntic account and retrieve your first slip today. Pay only for the searches you run.

Get started